• Products listed on Direct Books are offered by independent sellers who retain full ownership and responsibility for their items.

• Direct Books is not liable for transactions, product quality, authenticity, or disputes between buyers and sellers.

• Sellers are solely responsible for the accuracy of product descriptions, pricing, and availability.

  If misleading or false information is reported and verified, Direct Books reserves the right to remove such listings or suspend seller accounts.

Sellers must classify books accurately using the following standards:

• New – Unused book in perfect condition with no visible wear.

• Like New – Minor cosmetic flaws; pages remain clean and intact.

• Good – All pages intact; visible wear on cover or edges.

• Acceptable – Readable condition; noticeable wear and possible notes or markings.

Condition assessments are subjective and provided by sellers.

• All purchases made through Direct Books are non-returnable and non-refundable.

• Replacement or refund is only applicable if an incorrect item was shipped by Direct Books (where applicable).

• Customers must notify Direct Books via email or WhatsApp within 24 hours of delivery for incorrectly sent items.

• If the originally ordered item is unavailable, a full refund will be issued.

• Returned items must be unused and in original condition.

• Direct Books reserves the right to refuse replacements.

For failed deliveries due to customer unavailability or incorrect address details, re-delivery charges will apply.

• • Direct Books offers Cash on Delivery (COD) within supported regions.

  • Orders are verified by phone prior to dispatch.

  • Full payment must be made to the courier before opening the package.

  • Credit and debit card payments are accepted via secure payment gateways.

  • Accepted cards include Visa and MasterCard (AED).

    • Direct Books offers Cash on Delivery (COD) within supported regions.

    • Orders are verified by phone prior to dispatch.

    • Full payment must be made to the courier before opening the package.

    • Credit and debit card payments are accepted via secure payment gateways.

    • Accepted cards include Visa and MasterCard (AED).

Direct Books does not trade with or provide services to OFAC-sanctioned countries, in compliance with UAE law.

• Users must be 18 years or older to register and transact.

• Users are responsible for maintaining account confidentiality.

• Direct Books is not responsible for unauthorized account use.

• Delivery is available across most regions within the UAE.

• Shipping charges vary based on location and will be disclosed at checkout.

• Orders are typically dispatched within 48 hours.

• Delivery timelines depend on third-party courier services (usually 2–4 working days).

• Tracking details are shared once the order is dispatched.

• Address changes after dispatch may incur additional charges and delays.